Privacy Policy

At 33bg, we take your privacy seriously. This Privacy Policy explains in clear, plain language what personal data we collect from players on our platform, why we collect it, how we use it, and the measures we take to keep it secure. By accessing or using the 33bg website and services, you agree to the practices described in this Policy.

This Policy applies to all users of the 33bg platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We encourage you to read this document in full. If you have questions or concerns at any point, please contact our support team at [email protected] — we are here to help.

To provide you with a safe, compliant, and personalised experience on the 33bg platform, we collect the following categories of personal information when you register, deposit, play, or contact us:

• Identity information: full name, date of birth, and national ID or passport number (for verification purposes).
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: transaction records, payment method identifiers (e.g. bKash or Nagad mobile number), deposit and withdrawal amounts.
• Technical information: IP address, device type, browser type and version, operating system, and session timestamps.
• Gameplay and activity data: game history, betting records, session durations, and preference settings within the platform.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. We collect only what is genuinely needed to operate the 33bg service and meet applicable compliance obligations.

The personal data we collect is used for specific, legitimate purposes. We do not use your information in ways you would not reasonably expect. The primary uses include:

• Account management: creating and maintaining your 33bg account, processing registrations, and enabling login access.
• Transaction processing: handling your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard securely and accurately.
• Identity verification (KYC): confirming you are who you say you are, and that you meet the minimum age requirement of 21+ to use our platform in Bangladesh.
• Customer support: responding to your queries, resolving disputes, processing complaints, and improving the quality of our service.
• Platform improvement and personalisation: analysing usage patterns to improve 33bg's features, fix bugs, and deliver a more relevant gaming experience for Bangladeshi players.

We do not use your data for automated decision-making that produces significant legal effects without human oversight, nor do we build profiling systems that target you based on political or religious characteristics. All data use is proportionate to the purpose for which it was collected.

33bg does not sell, rent, or trade your personal data. We share information only in the following limited, controlled circumstances:

• Payment processors: we share necessary transaction data with licensed payment partners such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard to complete your financial transactions securely.
• Technology and service providers: we engage trusted technical partners (hosting providers, fraud detection tools, analytics services) who process data strictly on our behalf and under confidentiality obligations.
• Legal and compliance obligations: where required by applicable law, court order, or regulatory authority, we may disclose certain data to the relevant bodies. We will always aim to inform you of such disclosures unless prohibited by law from doing so.

In all cases, data shared with third parties is limited to the minimum necessary for the stated purpose, and we require those parties to maintain appropriate security standards and use the data only for the permitted purpose.

33bg uses cookies and similar browser-based technologies to enhance your experience, remember your preferences, keep you logged in securely, and gather aggregate statistical data about how players use the platform. Cookies are small text files stored on your device and do not contain executable code or personally identifiable information on their own.

We use session cookies (deleted when you close your browser) and persistent cookies (retained for a defined period to remember settings). We do not use tracking cookies to serve you third-party advertising or to build a marketing profile. You may disable cookies through your browser settings, though doing so may affect certain platform features such as staying logged in between visits.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to allow you to reactivate it. Account data is also retained for the minimum period required to comply with our legal, financial, and audit obligations — typically five years from the date of your last transaction, in line with standard record-keeping requirements.

When we no longer need your data for a lawful purpose and no legal retention obligation applies, we securely delete or anonymise it. If you request account closure, we will action that request within a reasonable timeframe and confirm once deletion is complete, subject to any outstanding obligations.

As a 33bg platform user, you have meaningful rights over the personal data we hold about you. You may exercise any of the following rights by contacting our support team:

• Right of access: request a copy of the personal data we hold about you, in a portable and readable format.
• Right of rectification: request correction of any inaccurate or incomplete personal data without undue delay.
• Right of erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: request that we limit how we use your data in certain circumstances, for example while a rectification request is being resolved.
• Right to withdraw consent: where you have given consent for a specific processing activity (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all verified rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your rights under this Policy.

33bg applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive account information, access controls that limit staff access to personal data on a strict need-to-know basis, and regular security reviews of our systems and third-party partners.

While we take every reasonable precaution, no online system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected users promptly and take immediate remedial action. We recommend players also take their own precautions — use a strong, unique password for your 33bg account and do not share your login credentials with anyone.

All financial transactions on the 33bg platform — including deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — are processed through secure, licensed payment infrastructure. We do not store your full card numbers or mobile banking PINs on our servers. Payment data is tokenised and handled directly by the relevant payment processor under their own security and compliance frameworks.

Transaction records are retained as required by applicable financial regulations and internal audit standards. These records are accessible only to authorised personnel for compliance, dispute resolution, and audit purposes. We do not use your financial data for any marketing or profiling activity.

33bg is strictly an adult-only platform. Our services are intended exclusively for players who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data without delay. If you believe a minor has registered on the platform, please contact us at [email protected] so that we may take immediate action.

33bg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features and services we offer. When we make material changes, we will post the updated Policy on this page with a revised effective date. Where the changes are significant, we will also notify registered users via email or a prominent in-platform notice.

Your continued use of the 33bg platform after an updated Policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how we protect your personal data. The current version of this Policy is always available at https://33bg.ws/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 33bg handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

Email us at: [email protected]