Terms & Conditions

Introduction

Welcome to 33bg, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of the 33bg website, mobile application, and all associated services, including casino games, cricket betting, slots, crash games, and fish shooting. By creating an account or using any part of the 33bg platform, you confirm that you have read, understood, and agreed to these terms in their entirety.

33bg reserves the right to update, modify, or replace any portion of these Terms & Conditions at any time. It is your responsibility to review these terms periodically. Continued use of the platform following any modifications constitutes your acceptance of the revised terms. If you disagree with any part of these terms, you must discontinue using the 33bg platform immediately.

Eligibility & Age Restriction

To create an account and use 33bg services, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age (21+ only). 33bg strictly prohibits access to minors.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity) capable of entering into a legally binding agreement.
• You must not be listed on any self-exclusion register or have been previously banned from the 33bg platform.
• You must register only one personal account. Multiple accounts per person are not permitted and will result in immediate suspension.

33bg actively employs age verification and identity confirmation procedures. Attempting to circumvent these checks constitutes a breach of these Terms & Conditions and may result in account closure and forfeiture of any funds held. Players aged 21 and above are the only individuals permitted to participate in real-money gaming activities on the 33bg platform.

Account Registration & Security

When registering for a 33bg account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. The following rules apply to all registered accounts:

• Each player may hold only one active account. Duplicate accounts will be suspended and any associated balances may be forfeited.
• You must not share your account credentials with any third party or allow others to access your account on your behalf.
• You must notify 33bg support immediately at [email protected] if you suspect unauthorised access to your account.
• 33bg uses SSL encryption to protect your personal data and financial transactions at all times.

33bg reserves the right to verify the identity of any account holder at any time, including requiring government-issued photo identification, proof of address, or payment method documentation. Failure to comply with verification requests within a reasonable timeframe may result in account restriction or closure.

Deposits & Withdrawals

33bg supports a range of payment methods popular with Bangladeshi players, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All financial transactions are processed in Bangladeshi Taka (BDT). The following policies apply to deposits and withdrawals:

• The minimum deposit amount is ৳500. Maximum deposit limits may vary by payment method and account tier.
• Withdrawals are processed to the same payment method used for the original deposit wherever technically possible. Withdrawal requests are typically processed within 24 hours.
• All deposits must be made from an account or wallet held in your own name. Third-party payments are strictly prohibited and may result in account suspension.
• 33bg does not charge fees for standard deposits or withdrawals; however, your payment provider may apply their own fees or exchange rate adjustments.

In cases where 33bg suspects fraudulent activity, money laundering, or a breach of these terms, the platform reserves the right to freeze an account and withhold withdrawal processing pending investigation. 33bg cooperates fully with all lawful requests from relevant authorities.

Bonuses & Promotions

33bg offers a range of bonuses and promotions to reward both new and existing players. All bonuses are subject to the following general conditions, as well as any specific terms published with individual promotions:

• All bonus amounts are subject to wagering requirements before any withdrawal can be made. Standard wagering requirements are stated on each promotion's detail page.
• Bonuses are non-transferable and may not be exchanged for cash except where explicitly stated as cashable after rollover completion.
• Free spins awarded as part of a promotion are valid only for the designated game(s) and expire within the timeframe specified in the promotion terms.
• 33bg reserves the right to cancel, modify, or terminate any promotion at any time without prior notice if technical errors, abuse, or other exceptional circumstances arise.

Prohibited Activities

The following activities are strictly prohibited on the 33bg platform. Violation of these rules will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to place bets or interact with the platform in an automated fashion.
• Money laundering, structuring transactions to avoid detection, or using the platform for any illegal financial purpose.
• Collusion, match-fixing, or any form of cheating in games or sports markets that distorts fair play outcomes.
• Creating multiple accounts, sharing accounts, or opening an account in someone else's name without their direct and informed consent.
• Using payment methods that do not belong to you, or facilitating chargebacks, payment reversals, or fraudulent payment claims against 33bg.

33bg employs advanced fraud detection technology to monitor all platform activity. Accounts found to be in violation of these prohibited activity rules will be reviewed, suspended, or permanently closed, and any outstanding balances may be seized pending investigation.

Responsible Gaming

33bg is committed to promoting responsible gaming across all its services. We believe that gambling should be an enjoyable and controlled leisure activity. If you feel that gambling is no longer a source of entertainment and is becoming a problem, we strongly encourage you to use our self-exclusion tools, set deposit limits, or take a temporary account time-out. Contact our support team at [email protected] for guidance.

For adults aged 21 and above only. 33bg does not permit minors to register or participate in any real-money gaming activities. Full responsible gaming guidelines are available on our Responsible Gaming page.

Limitation of Liability

To the fullest extent permitted by applicable law, 33bg, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or other intangible losses — arising out of or in connection with your access to or use of the 33bg platform.

The total liability of 33bg for any claim arising under these Terms & Conditions shall not exceed the total amount deposited by you to your account in the thirty (30) days preceding the event giving rise to the claim. 33bg makes no warranties, express or implied, regarding uninterrupted service availability, error-free operation, or fitness for a particular purpose.

Amendments to These Terms

33bg may revise and update these Terms & Conditions from time to time at its sole discretion. Material changes will be communicated to registered players via email notification or an in-platform announcement. The most current version of these Terms & Conditions will always be available on this page, and the date of the latest revision will be clearly indicated at the top of this document.

Your continued use of the 33bg platform after any amendment to these Terms & Conditions constitutes your acceptance of the amended terms. If you do not agree with the revised terms, you must stop using the platform and may request account closure by contacting [email protected].

Governing Law & Disputes

These Terms & Conditions shall be governed by and construed in accordance with applicable international online gaming regulations. Any disputes arising between you and 33bg shall first be addressed through our internal complaints procedure. You may submit a complaint by contacting [email protected] with a full description of the issue. 33bg commits to responding to all formal complaints within 5 business days. If a dispute cannot be resolved internally, both parties agree to pursue resolution through a mutually agreed-upon alternative dispute resolution process.